FAQ
Frequently Asked Questions (FAQ) for Mandragora TCG
1. What types of cards do you sell? We sell a wide range of trading card games and sports cards, including Pokémon, Yu-Gi-Oh!, Magic: The Gathering, and various sports cards like football, basketball, baseball, and more.
2. Are all the cards you sell authentic? Yes, we guarantee that all our cards are 100% authentic and of the highest quality.
3. How often is your collection updated? Our collection is regularly updated with the latest releases and rare finds. Keep an eye on our website and social media for updates.
4. Do you offer rare and limited edition cards? Yes, we have a selection of rare and limited edition cards for both trading card games and sports cards.
5. Can I track my order? Yes, once your order has been shipped, you will receive a tracking number to follow your package.
6. What are the shipping costs? Shipping costs vary depending on your location and the size of your order. Exact costs are calculated at checkout.
7. How long will it take to receive my order? Delivery time depends on your location and the chosen shipping method.
8. Do you accept returns? Yes, we accept returns within 14 days of receiving your order, provided the cards are in unopened and undamaged condition. Contact our customer service for return instructions.
9. How can I contact customer service? You can reach our customer service via email at mandragoratcg@outlook.be
10. Do you offer gift cards? Yes, we offer gift cards in various amounts. These are perfect gifts for collectors and enthusiasts.
11. Do you have a physical store? At this time, we operate exclusively as an online shop. However, all our products are easy and safe to order through our website.
12. Can I place pre-orders for new releases? Yes, we offer the option to place pre-orders for upcoming releases of popular trading card games and sports cards.
13. How can I create and manage my account? You can create an account by clicking on the "Login" or "Register" button on our homepage and following the instructions. Through your account, you can view your orders, update shipping information, and manage your wishlist.
14. What should I do if I receive a damaged item? If you receive a damaged item, please contact our customer service immediately. We will do our best to resolve the issue as quickly as possible.
15. Do you offer bulk purchases or wholesale options? Yes, we offer bulk purchase and wholesale options. Contact our customer service for more information and terms.
16. Do you provide grading services for trading cards? At this time, we do not offer grading services. However, we can recommend reputable grading companies.
17. How can I stay updated on new arrivals and promotions? You can sign up for our newsletter to receive the latest updates on new arrivals, promotions, and exclusive offers. Follow us on social media for additional updates and special content.
18. What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.
19. Can I cancel or modify my order after it has been placed? Orders can be modified or canceled within a short window after being placed. Please contact our customer service as soon as possible if you need to make changes.
20. Do you ship internationally? Yes, we ship internationally. Shipping times and costs will vary based on your location and the chosen shipping method.
Thank you for visiting Mandragora TCG. If you have any other questions, please do not hesitate to contact us!
