Privacy & Cookies
Privacy Policy Mandragora TCG
About Our Privacy Policy
Mandragora TCG values your privacy. We only process data that is necessary for (improving) our services and handle the information we have collected about you and your use of our services with care. Your data is never shared with third parties for commercial purposes.
This privacy policy applies to the use of the website and the services offered by Mandragora TCG through the website. The effective date of these terms is 09/22/2024. By publishing a new version, the validity of all previous versions expires. This privacy policy explains what data we collect about you, how it is used, and with whom and under what conditions it may be shared with third parties. We also explain how we store your data, how we protect it from misuse, and what rights you have regarding the personal data you provide to us.
If you have any questions about our privacy policy, you can contact our privacy officer. You can find the contact details at the end of this privacy policy.
Data Processing
Below, we outline how we process your data, where we store it (or have it stored), what security techniques we use, and who has access to the data.
Online Store Software
MyOnlineStore
Our online store is developed using MyOnlineStore software. Personal data you provide for our services is shared with this party. MyOnlineStore has access to your data to provide us with (technical) support, but they will never use your data for any other purpose. MyOnlineStore is contractually obligated to take appropriate security measures. They use cookies to collect technical information related to your use of the software, but no personal data is collected or stored.
Web Hosting
MijnDomein
We use web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf but does not use your data for its own purposes. However, they may collect metadata related to the use of services, but this data is not personal. MijnDomein has taken appropriate technical and organizational measures to prevent the loss or unauthorized use of your personal data and is contractually bound to confidentiality.
Email and Mailing Lists
Hotmail
We use Hotmail for regular business email communication. This provider has taken the necessary technical and organizational measures to prevent misuse, loss, and corruption of your and our data. Hotmail does not have access to our mailbox, and we treat all email correspondence confidentially.
Payment Processors
Mollie
For processing payments in our online store, we use Mollie’s platform. Mollie processes your name, address, residence details, and payment data, such as your bank or credit card number. Mollie has implemented appropriate security measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and may share (anonymized) data with third parties. All safeguards regarding the protection of your personal data also apply to the services that Mollie engages third parties for. Mollie does not retain your data longer than legally allowed.
Reviews
Kiyoh
We collect reviews through the Kiyoh platform. When you leave a review via Kiyoh, you are required to provide your name, location, and email address. Kiyoh shares this information with us so that we can link the review to your order. Kiyoh will also publish your name and location on their website. In some cases, Kiyoh may contact you to clarify your review. If we invite you to leave a review, we share your name and email address with Kiyoh for the sole purpose of sending an invitation. Kiyoh has implemented appropriate security measures to protect your personal data.
Shipping and Logistics
PostNL
If you place an order with us, it is our responsibility to deliver the package to you. We use PostNL’s services to handle deliveries. We must share your name, address, and residence details with PostNL. They only use this information to fulfill the contract. If PostNL employs subcontractors, they will share this information with them as well.
Bpost, DPD
We also use Bpost and DPD for deliveries. We must share your name, address, and residence details with them. They will only use this data to fulfill the contract. If Bpost or DPD engages subcontractors, they may also share this data.
Invoicing and Accounting
Silvasoft
We use Silvasoft for our accounting and bookkeeping services. We share your name, address, and order details with this service provider to maintain sales invoices. Your personal data is transmitted and stored securely. Silvasoft is obligated to confidentiality and does not use your data for purposes other than as described.
External Sales Channels
We process your data solely for the purpose of delivering our services. This means that the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If we use your data for purposes other than those explicitly requested by you, we will ask for your explicit consent. Your data will not be shared with third parties unless necessary to fulfill accounting and administrative obligations.
Automatically Collected Data
Automatically collected data from our website is processed to improve our services. These data (e.g., your IP address, browser, and operating system) are not considered personal data.
Cooperation in Fiscal and Criminal Investigations
Mandragora TCG may be required by law to share your data in connection with fiscal or criminal investigations by government authorities. In such cases, we will oppose sharing your data within the limits of the law.
Retention Periods
We retain your data as long as you are our client. This means we keep your customer profile until you indicate that you no longer wish to use our services. We interpret such a notification as a request to forget. We are also required by law to retain invoices containing your (personal) data.
Your Rights
You have certain rights concerning your personal data under Dutch and European laws. We explain these rights below and how you can exercise them.
- Right of Access
- Right to Rectification
- Right to Restrict Processing
- Right to Data Portability
- Right to Object
Cookies
We use cookies on this website. A cookie is a small file sent with pages from this website and stored by your browser on your computer’s hard drive.
Permanent Cookies
Permanent cookies allow us to recognize you on future visits and remember your preferences. You can delete these via your browser settings.
Session Cookies
These cookies store preferences during your visit and are automatically deleted when you close your browser.
Google Analytics
We use Google Analytics to track how visitors use our website. This information is anonymized, and your IP address is not transmitted. Google complies with the Safe Harbor principles.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. You will always find the most recent version on this page. If the new privacy policy affects how we process previously collected data, we will notify you by email.
Contact Information
Mandragorastraat 14, 9620 Zottegem, Belgium
T: (045) 608-0291
E: mandragoratcg@outlook.be
Privacy Officer: Frederique Uitterhaegen
What Are Cookies? Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit our website. They are designed to hold a small amount of data specific to a particular user and website, and can be accessed either by the web server or your device.
Why Do We Use Cookies?
- Enhance User Experience: Cookies help us remember your preferences, such as language settings, so you don’t have to set them each time you visit our site.
- Website Functionality: Some cookies are essential for the proper functioning of our website. They enable you to navigate our site and use its features, such as accessing secure areas.
- Performance and Analytics: We use cookies to understand how our visitors interact with our website. This helps us improve our site and offer a better user experience. For example, we might see which pages are most popular and how users move around the site.
- Personalized Advertising: Cookies can be used to show you ads that are more relevant to you. They remember that you’ve visited our site and may help us show you advertisements that match your interests.
Types of Cookies We Use
- Session Cookies: These are temporary cookies that remain on your device until you leave our website. They help us maintain your session and remember your choices as you navigate our site.
- Persistent Cookies: These cookies stay on your device for a set period or until you delete them. They help us remember you as a returning visitor.
- Third-Party Cookies: In addition to our own cookies, we use third-party cookies to report usage statistics and deliver advertisements. These cookies are set by a different domain than the one you are visiting.
Managing Cookies
- Browser Settings: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies might affect the functionality and features of our website.
- Cookie Consent Banner: When you first visit our site, you will see a banner asking for your consent to use cookies. You can choose to accept all cookies, decline non-essential cookies, or customize your cookie preferences.
Your Privacy Matters
We are committed to protecting your privacy and ensuring that your personal data is handled responsibly. For more detailed information on how we use cookies and how we protect your data, please review our Privacy Policy.
Contact Us
If you have any questions about our use of cookies, please contact us at mandragoratcg@outlook.be. Thank you for visiting Mandragora TCG and supporting our commitment to transparency and user privacy.
